GDPR Overview
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that gives European Union residents enhanced control over their personal data. TechHub Pro is fully committed to GDPR compliance.
GDPR Principles We Follow
Lawfulness & Fairness
We process data lawfully, fairly, and transparently
Purpose Limitation
Data is collected for specific, legitimate purposes
Data Minimization
We collect only necessary data
Accuracy
Data is kept accurate and up to date
Storage Limitation
Data is kept only as long as necessary
Security
Data is processed with appropriate security
Your GDPR Rights
Under GDPR, you have the following rights regarding your personal data:
Right to Information
You have the right to be informed about how your personal data is being used. This information is provided in our Privacy Policy.
Right of Access
You can request a copy of the personal data we hold about you, free of charge, in most cases.
Right to Rectification
You can ask us to correct or update personal data that is inaccurate or incomplete.
Right to Erasure (Right to be Forgotten)
You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing
You can ask us to temporarily stop processing your personal data in certain situations.
Right to Data Portability
You can request your personal data in a portable format to transfer to another service.
Right to Object
You can object to certain types of processing, including direct marketing.
Rights Related to Automated Decision Making
You have rights related to automated decision making and profiling (though we don't currently use these).
Lawful Basis for Processing
We process personal data only when we have a lawful basis to do so. The lawful bases we rely on include:
Legitimate Interest
For website analytics, security monitoring, and service improvement. We balance our interests with your rights and freedoms.
Consent
For newsletter subscriptions and optional features. You can withdraw consent at any time.
Contract Performance
For providing our services when you engage with our tools and applications.
Legal Obligation
When required by law, such as for tax or regulatory purposes.
How We Process Your Data
Data We Process
Personal Data
- Email addresses (for newsletters)
- Contact information (for support)
- Communication data (feedback, inquiries)
Technical Data
- IP addresses (anonymized for analytics)
- Browser and device information
- Usage analytics (aggregated)
Data We DON'T Process
- Calculation data (processed locally)
- Downloaded files or content
- Sensitive personal data
- Biometric or health data
International Data Transfers
We may transfer your personal data outside the European Economic Area (EEA) in the following circumstances:
- Cloud Hosting: Our servers may be located outside the EEA with providers that have adequate protections
- Analytics Services: Third-party analytics providers may process data outside the EEA
- Support Services: Customer support tools may involve data transfers
Safeguards for International Transfers
- Adequacy Decisions: Transfers to countries with adequate data protection
- Standard Contractual Clauses: EU-approved contract terms for data protection
- Privacy Shield: For transfers to certified US companies (where applicable)
- Binding Corporate Rules: Internal data protection rules for multinational companies
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected:
Newsletter Subscriptions
Until you unsubscribe or after 2 years of inactivity
Support Communications
3 years after the last communication for service improvement
Analytics Data
Anonymized data retained for up to 26 months
Security Logs
Up to 1 year for security monitoring purposes
How to Exercise Your Rights
To exercise any of your GDPR rights, please contact us using the methods below. We will respond within one month of receiving your request.
1. Submit Your Request
Send an email to our Data Protection Officer with your specific request
2. Identity Verification
We may ask you to verify your identity to protect your data
3. Processing
We will process your request and respond within 30 days
4. Follow-up
We will provide updates if additional time is needed
Free of Charge
Exercising your GDPR rights is free of charge, except in cases of manifestly unfounded or excessive requests.
Data Protection Officer
Our Data Protection Officer (DPO) is responsible for overseeing our data protection strategy and ensuring GDPR compliance.
DPO Responsibilities
- Monitoring GDPR compliance
- Conducting privacy impact assessments
- Training staff on data protection
- Acting as point of contact for supervisory authorities
- Providing advice on data protection matters
Making a Complaint
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the appropriate supervisory authority.
EU Supervisory Authorities
You can file a complaint with the supervisory authority in your country. Some key authorities include:
- UK: Information Commissioner's Office (ICO)
- Germany: Federal Commissioner for Data Protection and Freedom of Information
- France: Commission Nationale de l'Informatique et des Libertés (CNIL)
- Ireland: Data Protection Commission
A full list of EU supervisory authorities is available on the European Data Protection Board website.
Contact Information
For any questions about GDPR compliance or to exercise your rights, please contact us:
General Privacy Inquiries
Email: privacy@techhubpro.com
Regular Support
Email: support@techhubpro.com
Response Times
- GDPR Requests: Within 30 days
- Privacy Inquiries: Within 5 business days
- Urgent Security Matters: Within 24 hours